Trading Policies

Ordering

Lily Antiques offers quality antiques and vintage items chosen by us for you, each with unique character and signs of age. All products may be subject to small variations in colour and size from the images on the website, if in any doubt please don’t hesitate to contact us prior to ordering.

To place an order simply add your item to your shopping basket on our website and see our shipping costs before placing your order.

Delivery

Once you have placed your order you will receive an email confirmation and you should receive your order within 2-10 working days. We will update you once your order is on its way.

If you need your order urgently please contact us before placing the order and we may be able to quote for a faster delivery.

Payment

All prices and payments are in UK pounds sterling and we accept all major credit card companies, including Visa, Mastercard, Discover, AMEX, Diners, CUP, JCB and Maestro.

All payments details are encrypted and secured by using a leading Payments Service Provider that offer the highest level of security certification (PCI DSS Level 1), consequently for internet transactions none of your card details are held by Lily Antiques.

Confirmation

For internet orders you will receive a confirmation e-mail prior to dispatch and an invoice with the order.

Returns

If goods are found damaged on receipt, please contact us immediately to arrange a return.

If you wish to return your products for any other reason, please contact us by email within 14 days of receipt of the order. The product must be in its original condition as supplied to you by us and you will bear the cost of returning the goods in its original packaging and insured. Please obtain proof of posting on returning your order. The cost of the product will be refunded within 10 days of the receipt of the return.

Privacy

When you make a purchase, we need to collect certain information to fulfil your order. We do not sell, rent, or otherwise distribute this information to any third parties for any purpose.

If you have asked to be added to our mailing list for our newsletter we will send you details of new products and any events as they become available, you can request removal from my mailing list at any time by contacting us.

We will not disclose your details to anybody unless required by law to do so or unless you explicitly give us the authority to do so.

Security

All internet payments details are encrypted and secured by using a leading Payments Service Provider; none of your card details are held by Lily Antiques.

Copyright

You are granted a limited license to access and make personal use of this web site, but not to download or modify it, except with the express written consent from Lily Antiques.

All content included on the web site, such as text, graphics, logos and images belong to Lily Antiques and is protected by United Kingdom and international copyright laws.


CONTACTING US

Lily Antiques

info@lilyantiques.co.uk

 

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